Policy Overview
- Cancellations: Cancel within 24 hours of ordering (before production starts) for a full refund.
- Defective or Damaged Albums: Notify us within 14 days of delivery, and we will reprint your album or issue a refund. You do not need to ship the item back.
- Returns: Because every photo album is custom-printed to your exact specifications, we cannot accept returns for a change of mind.
- Refund Processing: Approved refunds are credited back to your original payment method within 5 business days.
Cancelling an Order
All orders are held for 24 hours before they are sent to production. You can cancel your order during this 24-hour window for a full refund.
To cancel, please email support@likebound.com and include your order number. Once an order enters production (after 24 hours), it cannot be cancelled because your custom prints are already being manufactured.
Returns
Every photo album is uniquely made to your specifications—featuring your personal photos, your chosen format, and your custom captions. Because our products are entirely custom-made, all sales are final once production begins, and we cannot accept returns or exchanges for a change of mind.
Damaged, Defective, or Incorrect Items
We stand by the quality of our printing. If your photo album arrives damaged, has a print defect (such as cuts, creases, missing prints, or clearly incorrect colors), or is not what you ordered, we will make it right:
- Email support@likebound.com within 14 days of delivery.
- Include your order number and clear photos of the defective or damaged items. If the package itself was damaged in transit, please include photos of the packaging as well.
- We will reply within 2 business days to offer a free reprint or a full refund, whichever you prefer.
You do not need to mail the defective item back to us unless we explicitly request it. To initiate a return for a damaged or defective album, please contact us at support@likebound.com with your order number and photos of the issue. Return shipping instructions and the return facility address in the US will be provided upon approval of your request.
Refunds
All approved refunds are processed through our payment provider (Stripe) and issued directly to the original payment method within 5 business days. Please note that your bank or credit card company may require up to 10 additional business days to post the funds to your account.
If only part of an order is affected by a defect, we will refund you for that specific portion. Shipping costs are fully refunded if your entire order is cancelled before production, or if the refund is due to an error on our part.
What is Not Covered
We are unable to issue refunds or reprints for the following situations:
- A change of mind after the 24-hour cancellation window.
- Ordering the wrong photos, format, or album size by mistake.
- Prints that appear soft or blurry because the original uploaded photo (e.g., from Instagram or your camera roll) was low-resolution.
- Minor color variations between a backlit digital screen (phone/monitor) and physical printed paper.
- Packages that are returned to sender because the shipping address provided at checkout was incorrect or incomplete.
Disputes
If you are unhappy with your photo album or how we handled your order, please write to us first at support@likebound.com. We reply within 2 business days and usually resolve customer issues quickly and fairly.
If you choose to file a dispute or chargeback with your bank or credit card issuer, please be aware that we will submit your order details, delivery tracking information, and our communication history to the bank for review.
Your Legal Rights
This policy does not affect any rights you may have under applicable state or federal consumer protection laws in the United States.